Return policy

A Customer who is a Consumer who has concluded a Sales Agreement may withdraw from it without giving a reason within 14 days.

The period for withdrawing from the Sales Agreement begins from the moment the Consumer takes possession of the Goods.

The Consumer may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller. Withdrawal from the Sales Agreement may be made using the template withdrawal form attached as Annex No. 2 to the Act of May 30, 2014 on consumer rights. The declaration may be sent to the Seller’s address or via e-mail. To meet the deadline, it is enough to send the declaration before its expiry.

In the event of withdrawal from the Sales Agreement, it is considered null and void.

The Consumer is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the date on which he withdrew from the Sales Agreement, unless the Seller offered to collect the Goods himself. To meet the above deadline, it is enough to return the Goods to the Seller’s address before the deadline expires.

The cost of returning the goods is borne by the customer. The parcel must be shipped in the same way and packed in the factory cardboard box or on a pallet if one was used at the time of delivery.

If the Consumer effectively exercises the right to withdraw from the contract, the amount paid by him will be refunded via the same payment channel that was used to pay for the goods.

The Consumer is liable for any reduction in the value of the Goods resulting from using them in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

In the case of purchase by an entrepreneur, a refund is possible only for sole proprietorships entered in the Central Registration and Information on Economic Activity (CEiDG). Goods purchased for a limited liability company or other commercial company are not returnable.