Terms and conditions

ONLINE SHOP REGULATIONS

These Regulations (hereinafter: the “Regulations”) set out the rules for using the online shop available at: https://3dpartnershop.com (hereinafter: the “Shop”) operated by Hexagon 3D Sp z o.o., address: ul. Jutrzenki 83C/A 02-230 Warsaw, as well as the rules and mode of concluding distance Sales Agreements with the Customers in the Republic of Poland and abroad, via the Shop, and is addressed both to Consumers and to Business Entities using the Shop.

Correspondence address of the Shop: Hexagon 3D Sp. Z o.o. Jutrzenki 83C/A, 02-230 Warszawa, NIP 5223216455

E-mail address: info@3dpartnershop.com

Telephone: +48 668 131 155

These Regulations are available via the Shop at all times, free of charge, in a manner which enables the Customer to download and record the Regulations via an ICT system used by the Customer.

In issues not governed by the Regulations, generally applicable provisions of Polish law shall apply, including but not limited to the Act on Electronic Services of 18 July 2002 (Dz.U. [Journal of Laws] of 2017, item 1219), the Act on Consumer Rights of 30 May 2014 (Dz.U. [Journal of Laws] of 2017, item 683), the Act of 23 April 1964 – the Civil Code (Dz.U. [Journal of Laws] of 2017 items 459, 933, 1132) and other applicable provisions of law.

§1. Definitions

When used in the Regulations, the following terms shall have the following meaning:

1. Business Days – week days from Monday to Friday, excluding public holidays;
2. Delivery – the factual act consisting in the Seller’s delivering to the Customer, via the Supplier, theGoods specified in the order;
3. Supplier – an entity with whom the Seller cooperates in respect of effecting the Delivery of the Goods;
4. Password – a string of letters used in order to secure the access to the Customer Account with theShop;
5. Customer – a person using the Shop;
6. Consumer – a Customer who is a natural person effecting a legal transaction which is not relateddirectly to the person’s business activity or professional practice;
7. Customer Account – a panel, individual for each Customer, activated for the Customer by the Selleronce the Customer has carried out the Registration and concluded the Customer Account Maintenanceservice agreement;
8. Login – individual marking of the Customer, together with the Password required in order to create theCustomer Account at the Shop. The Login is the Customer’s proper e-mail address;
9. Business Entity – a Customer who is a natural person, a legal person or an organisational unit whichdoes not have legal personality but which has capacity to enter into legal transactions under the act,conducting business activity or practicing a profession on their own behalf, and effecting a legaltransaction at the Shop which is directly related to their business activity or professional practice;
10. Regulations – these regulations;
11. Registration – a factual act of establishing the Customer Account;
12. Shop – has the meaning specified hereinabove;
13. Seller – Hexagon 3D Sp. z o.o. , ul. Jutrzenki 83C/A, 02-230 Warszawa; e-mail:info@3dpartnershop.com, who is also the owner of the Online Shop;
14. Shop Website – websites at which the Seller operates the Shop, at thedomain https://3dpartnershop.com;
15. Goods – product(s) offered by the Seller via the Shop;
16. Durable Medium – a material or a tool enabling the Customer or the Seller to store informationaddressed to them personally, in a manner making it possible to access the information in future over aperiod of time relevant for the purposes served by such information, and enabling to retrieve the storedinformation in an unchanged form;
17. Sales Agreement – a distance sales agreement concluded between the Customer and the Seller inaccordance with the terms and conditions set out in the Regulations.

§2. Technical conditions to Use the Shop

1. The condition to use the services of the Shop is:
   • to have a computer or another multimedia device with an active Internet connection,
   • any Internet browser installed,
   • active access to e-mail,
   • JavaScript applet and cookies enabled.
2. In order to receive e-mail correspondence, it is necessary to have an active e-mail account, and in caseof attachments sent by e-mail, additionally a program supporting in particular the following files: pdf,doc, docx, jpg.
3. The Customer is obliged to use the Shop in accordance with its designated purpose, as well as to refrainfrom sharing in the Shop content of unlawful nature, content which is contrary to good customs orwhich infringes third party interests.

§3. Registration

1. It is not required to create a Customer Account in order to use the Shop or to order the Goods.
2. It is required to create a Customer Account in case of intention to use additional services provided bythe Seller (described in detailed in §13. Additional Services).
3. In order to create a Customer Account, the Customer is obliged to carry out the free Registration.
4. Registration is not necessary for the Customers to place orders with the Online Shop.
5. The Customer should provide their e-mail address for Registration.
6. After having sent the filled in registration form, the Customer will immediately receive, by e-mail to theaddress given in the registration form, the Seller’s confirmation of Registration together withautomatically assigned password. Upon that moment the Customer Account Maintenance electronicservice Agreement will be concluded, and it will become possible for the Customer to access theCustomer Account and to change the data furnished at the Registration.
7. The Customer Account maintenance electronic service agreement may be terminated any time, withoutstating reasons, by sending a relevant declaration of will in an electronic form to the e-mail address ofthe Shop, or in writing to the correspondence address of the Shop.
8. The Seller may terminate the Account maintenance electronic service agreement if the Customer:
   • furnishes unlawful content,
   • conducts acts threating the security of the IT system of the Shop, or
   • if the Shop is closed or liquidated.
9. The termination of the Agreement as referred to in §3.8 above shall be effected by sending the Customer a relevant declaration of will in an electronic form, to the e-mail address furnished at the registration of the Account, or in writing to the address details of the Customer.

§4. Orders

1. Information contained on the Shop Website do not constitute the Seller’s offer in the meaning of the Civil Code, but only an invitation for the Customers to submit offers to conclude a Sales Agreement.
2. The Customer may place orders with the Online Shop via the Shop Website on a 24/7 basis.
3. A Customer who places an order via the Shop Website completes the order selecting the Goods in which the Customer is interested. Goods are added to the order by choosing the command “ADD TO CART” under the given Good presented on the Shop Website. Once having completed the entire order and having specified the way of Delivery and the payment details in the “CART”, the Customer places the order by sending the order form to the Seller by clicking the “PLACE ORDER” button. Each time, before the Customer sends the order to the Seller, the Customer is informed about the total price for the selected Goods and the Delivery as well as about all additional costs which the Customer is obliged to bear in relation to the Sales Agreement.
4. While placing an order via the order form, it is necessary to furnish the data required in order to carryout the order (to deliver the Goods).
5. Placing an order constitutes the Customer making an offer to the Seller to conclude a Contract of Salefor the Goods covered by the order. The Seller will send the Customer a notification confirming receiptof the order. This notification does not constitute a declaration of intent by the Seller to accept theCustomer’s offer, nor does it confirm the conclusion of the Contract of Sale.
6. The Seller will then verify whether the order can be accepted for fulfilment. If the order is accepted forfulfilment, the Seller will send the Customer a confirmation by email. Upon receipt of suchconfirmation by the Customer, a Sales Contract is concluded between the Customer and the Seller.
7. If the order cannot be accepted for processing, the Seller will inform the Customer of this fact by email. In such a case, the Sales Agreement is not concluded, and the Seller – if the Customer has made apayment prior to the order being accepted for processing – will refund the funds received without delay, no later than within 14 days.
8. A statement confirming acceptance of the order for fulfilment or stating that this is not possible will besent to the Customer without delay, no later than within 5 working days.
9. Upon conclusion of the Sales Agreement, the terms of the concluded Sales Agreement shall beconfirmed, made available, recorded and secured by sending the Customer an email containingconfirmation of the conclusion of the Sales Agreement, together with the order specification and anattachment in the form of these Terms and Conditions in a PDF file.

§5. Payment for the Goods and the Delivery Costs

1. The Prices displayed next to the specific Goods on the Shop Website are in euro and are inclousive ofVAT, as well as they do not contain information regarding Delivery costs and any other costs which theCustomer is obliged to bear in respect of the Sales Agreement, about which the Customer will beinformed while selecting the Delivery method and placing the order.
2. In order to receive a VAT invoice, at the moment of making the purchase the Customer should declarethat they purchase the Goods as a Business Entity (a taxpayer). The said declaration is submitted byticking the respective field in the order form before sending the order to the Seller
3. For orders for European Union states with an active EU VAT number, the VAT rate will be 0%. VATwill be estimated in your shopping cart automatically once the VAT ID number has been entered in the dedicated field (the systems are connected with VEIS and will check the VAT ID automatically).
4. For orders from non-EU states, it is possible to obtain VAT refund in some special cases (like theSchengen Area or medical institutions).
5. For more detailed information in this regard please contact us directly by phone at the Shop’s telephonenumber or by e-email.
6. For standard buyer the VAT is 23%.
7. The Customer may select the forms of payment for the ordered Goods which are available at the ShopWebsite. The forms of payment available for the given Customer may vary depending on the countryfrom which the order is placed.
8. The services of financing the purchase of the Goods available from the Shop are offered by third partiesand do not constitute financial services offered by the Seller.
9. Delivery costs depend on the volume of the order specified in the cart while effecting the transaction,and the place of Delivery.

§6. Delivery

1. The Seller effects Deliveries in the Republic of Poland and abroad.
2. Delivery methods to be selected by the Customer are available at the Shop Website.
3. The Delivery Date and lead time stated on the Shop Website are counted in Business Days:
   • from the date the Seller’s bank account is credited – if the Customer has selected payment bytransfer, electronic payment or by payment card;
   • from the date of concluding the Sales Agreement – if the Customer has selected payment bycash on delivery.
4. The approximate Delivery date for standard parcels is 3-4 Business Days for all Europe, and 2-3 Business days for express delivery. The detailed information regarding the Delivery date will beavailable while placing the order.
5. The ordered Goods will be delivered to the Customer via the Supplier, to the address named in the orderform, and there is insurance in place for the parcels containing the ordered Goods.
6. The Customer is obliged to inspect the delivered parcel at the time and in the manner customary for thegiven type of parcels. In case of finding any shortage or damage to the parcel, the Customer has a rightto demand the Supplier’s employee to draw up a respective record and is obliged to send the Seller ane-mail together with photographs evidencing the damage and a description of the issue.
7. Damaged equipment must be sent back if the damage makes it impossible to use the same.
8. The Seller, at the Customer’s choice, encloses with the parcel which is the subject-matter of theDelivery a receipt or a VAT invoice covering the Goods delivered.

§7. Complaints

1. The Customer may send any complaints regarding the Goods or the performance of the SalesAgreement, to the Seller’s e-mail address. The complaint should contain the description of the problemand of the damage, if any, together with photographs evidencing the problem.
2. Within 30 days from the date of the demand containing the complaint, the Seller will respond to thecomplaint regarding the Goods or a complaint regarding the performance of the Sales Agreementsubmitted by the Customer.
3. The Customer may lodge with the Seller a complaint regarding the use of free electronic servicesprovided by the Seller. The complaint may be lodged electronically and sent to the Seller’s e-mailaddress. The Customer’s complaint should contain the description of the problem. The Seller willexamine the complaint and respond to the Customer immediately, but no later than within 14 days.

§8. Statutory Warranty [Polish: rękojmia]

1. The Seller undertakes to deliver the Goods free of physical and legal defects. The Seller shall be liabletowards the Customer who is a Consumer under statutory warranty if the Goods have a physical or alegal defect.
2. The Seller’s liability under statutory warranty towards Customers who are Business Entities isexcluded.
3. The Seller shall be responsible under warranty if the physical defect is found before the lapse of two years following the handing over of the Goods to the Customer. A claim to repair the defect or to replace the Goods with Goods free from defects shill become time barred upon the lapse of one year following the date the defect is found. That deadline must not end before the expiry of the deadline referred to in the first sentence.
4. If the Goods have a defect, the Customer shall have the rights under applicable provisions of the PolishCivil Code governing the principles of statutory warranty [Polish: rękojmia].

§9. Warranty

1. The goods offered by the Seller may be covered by a warranty provided by the manufacturer or distributor of the goods, subject to the terms and conditions set out by the warrantor.
2. In the case of goods covered by a warranty, information regarding the existence of the warranty, itsscope and content is made available on the Shop’s website, on the product page in question. Thewarranty does not exclude, limit or suspend the Buyer’s rights under the warranty of quality.
3. Depending on the type of product or the nature of the defect identified, the exercise of rights under the warranty may involve the supply of spare parts to the Buyer for self-replacement, in accordance with the instructions provided by the Guarantor. The cost of delivering spare parts covered by the warranty to the Buyer within only the territory of the Republic of Poland and EU shall be borne by the Guarantor. The cost of returning damaged or defective parts shall be borne by the Customer.
4. Where the defect or damage is of a significant nature and cannot be rectified by the Buyer themselves, in particular where it is of a mechanical nature not caused by the user or where replacement of the partis not possible, the product must be returned to the Guarantor for repair or replacement. The cost of sending the defective part or product to the Guarantor shall be borne by the Customer. The cost of delivering the repaired or replaced product to the Customer within only the territory of the Republic of Poland and EU shall be borne by the Guarantor.
5. If, during the inspection of the returned product, it is determined that the damage resulted from improper use of the product or was caused by the user, all costs related to shipping, spare parts and labour shall be borne by the Customer. The above also applies if the inspection does not reveal the existence of the reported defect or damage – in such a case, the costs of the inspection shall be borneby the Customer.
6. The current rate for each commenced man-hour of paid servicing is indicated in the service form, thecorrect completion of which is a condition for the acceptance of the goods for servicing.
7. The warranty does not cover failures or damage arising during or after the Customer has, without theprior written consent of the Warrantor, made any functional or visual changes to the product, inparticular its refurbishment, updating or other modifications.
8. The warranty does not cover damage resulting from normal wear and tear of the product. Also excluded from the scope of warranty cover are non-standard or custom-made products, opened consumables, perishable goods, electronic components and products from clearance sales.
9. Products covered by the warranty should be returned in their original packaging to ensure proper and consistent transport conditions. If the original packaging is unavailable, the Customer is required to contact the Shop in advance to agree on the method of return; otherwise, warranty rights may not apply. The warranty does not cover cases resulting from the use of the product contrary to the user manual, nordoes it constitute grounds for claiming damages, reimbursement of costs or any other compensation forthe temporary or permanent inability to use the product.

§10. Rescinding the Agreement

1. A Customer who is a Consumer who concluded a Sales Agreement, may rescind [Polish: odstąpić] theAgreement within 14 days, without stating reasons.
2. The run of the deadline to rescind the Sales Agreement shall start upon the Consumer’s taking over thepossession of the Goods.
3. A Consumer may rescind the Sales Agreement submitting to the Seller a declaration to rescind. The Sales Agreement may be rescinded using the sample agreement rescission form enclosed at AppendixNo. 2 to the Act on Consumer Rights of 30 May 2014. The declaration may be sent to the Seller’s address or by e-mail. In order to comply with the deadline, it is necessary to send the declaration beforethe expiry of the deadline.
4. In case that the Sale Agreement is rescinded, the Agreement shall be regarded as not concluded.
5. The Consumer shall be obliged to return the Goods to the Seller immediately, but no later than within14 days from the date the Consumer rescinded the Sales Agreement, unless the Seller proposed tocollect the goods on its own. In order to comply with the said deadline it is sufficient to send the Goodsto the Seller’s address before the expiry of the said deadline.
6. The costs of returning the Goods shall be borne by the Customer. The parcel must be sent by the samemethod and packed in the original carton box or be using a pallet if such was used at the moment ofdelivery.
7. In the event that the Consumer effectively exercises the right to rescind the agreement, the amount paid by the Consumer will be refunded via the same payment channel which was used to pay for the Goods.
8. The Consumer shall be liable for a decrease in the value of the Goods as a result of using the same in amanner exceeding the manner necessary in order to ascertain the nature, features and functioning of the Goods.

§ 11. Out-of-court Methods of Complaint Examination and Pursuing Claims by Consumers

1. Detailed information about out-of-court methods of complaint examination and pursuing claims areavailable at the offices and from websites of poviat (municipal) consumer advocates [Polish: rzecznik konsumentów], voyvodship inspectors of the trade inspectorate and from the website of the Office of Competition and Consumer Protection [Polish: Urząd Ochrony Konkurencji i Konsumentów].
2. Out-of-court methods of dispute resolution and pursuing claims, available to the Consumer:
   • the Consumer’s applying to the Voyvodship Inspector of the Trade Inspectorate [Polish:Wojewódzki Inspektor Inspekcji Handlowej] to resolve the dispute between the Consumer andthe Seller,
   • applying for examination of the case before the permanent consumer conciliation court [Polish:stały polubowny sąd konsumencki] operating at the Voyvodship Branch of the Trade Inspection[Polish: Wojewódzki Inspektorat Inspekcji Handlowej],
   • using gratuitous legal assistance from poviat or city consumer advocates,d) using legal assistance provided by non-governmental organisations, such as the ConsumerFederation [Federacja Konsumentów], the Association of Polish Consumers [Stowarzyszenie Konsumentów Polskich].

§12. Intellectual Property

1. Any and all content placed at the Shop, including texts, images, sound and video files, is the ownershipof the Seller, unless clearly stated otherwise.
2. Such content is copyrighted and may be used without the owner’s consent for personal use only, mustnot be used publicly in any manner whatsoever without the owner’s written consent, reproduced,modified, etc.
3. It is prohibited to use the reserved logo and name of the Seller.

§13. Personal Data Protection and Cookies

1. The rules for Personal Data protection can be found in the Privacy Policy.
2. The Shop uses so called cookies. Cookies are files that are saved by the Seller’s server on theCustomer’s computer and provide statistics regarding the Customer’s activity in order to tailor the offerto the Customer’s individual needs and interests. Cookies used are safe for the Customer’s device,enable to identify the software used by the Customer and to adjust the Shop website individually foreach Customer. The Shop software saves in the cookies information regarding the following areas:
   • information regarding the session,
   • the products recently viewed,
3. The Customer may disable cookies in their Internet browser any time, but the Customer must be aware than in same cases this may affect making the use of the Shop offer difficult. The detailed information about the possibilities and manner of handling cookies are available in the settings of the Internet browser used by the Customer.

§14. Additional Services

1. The Seller provides via the Shop the following services:
   • the Customer Account Maintenance;
   • Reviews;
   • Support.
2. The said services are provided on a 24/7 basis.
3. The Seller reserves the possibility to select and change the type, form, time and manner of providingaccess to selected services referred to above, about which the Seller will inform Customers in themanner applicable for amending the Regulations.
4. The Contact Form and Support services consist in sending a message to the Seller via the form availableat the Shop Website.
5. The Customer Account Maintenance service is available after registration in accordance with the rulesdescribed in the Regulations, and consists in providing the Customer with access to a dedicated panelwithin the Shop Website which enables the Customer to modify the data furnished at registration, aswell as to track the order status and the history of completed orders.
6. A Customer who has carried out the Registration may demand from the Seller to delete the CustomerAccount, whereas in case of demanding the Seller to delete the Customer Account, the Account may bedeleted within 14 days from the date of the demand.
7. The Review service consists in the Seller’s making it possible for the Customers who have a CustomerAccount to publish on the Shop Website the Customer’s individual opinions and grading regarding inparticular the Goods.
8. It is possible to resign from the Review service at any time, and the resignation consists in theCustomer’s ceasing to place content on the Shop Website.
9. By placing and sharing the content, the Customer voluntarily disseminates the content. The contentplaced does not reflect the Seller’s views and should not be identified with the Seller’s activity. TheSeller is not the content supplier, but only an entity which provides relevant ICT resources for thatpurpose.
10. The Seller has a right to block access to the Customer Account and the free services if the Customeracts to the detriment of the Seller or of other Customers, if the Customer infringes provisions of law orof the Regulations, as well as if blocking the access to the Customer Account and to free services isjustified by reasons of security. The Seller will notify the Customer about blocking access to the Customer Account and free services by e-mail to the Customer’s address furnished in the registrationform.

§15. Requirements required (Polish Accessibility Act)

1. The necessary technical requirements are given in §2. Technical conditions to Use the Shop.
2. The store meets accessibility requirements by using:
   • focus on HTML elements,
   • alt text in images,
   • adequate contrast,
   • clear structure,
   • readability of the page when zoomed in,
   • autocomplete for form fields,
   • error messages for incomplete form fields,
   • appropriate HTML tags

§16. Final Provisions

1. The Seller shall be liable for non-performance or undue performance of the Agreement on the basis ofwilful misconduct [Polish: na zasadzie winy umyślnej]. The Seller’s liability for damages in respect ofnon-performance or undue performance of the Agreement is limited to actual damage suffered by theCustomer. The Seller’s liability for lost profit is excluded.
2. Any disputes arising out of this Agreement shall be first settled by the Parties amicably. Disputeresolution shall be governed by Polish law. In a situation where no agreement is reached, the competentcourt shall be the court having general jurisdiction over the Seller.
3. The Seller allows for a possibility to amend the provisions of these Regulations, in particular in case of a change to the applicable provisions of law, to change the form of payment, to change the method of delivery or provision of electronic services covered by the Regulations, to change the Seller’s details stated in the Regulations, including the e-mail address, telephone numbers. The Seller represents that amendments to the Regulations will not affect orders placed and pending completion, which are covered by the Regulations applicable at the moment of placing the order. The Seller will publish the consolidated text of the amended Regulations on the Shop Website specifying the effective date. The Seller will communicate the information about the amendments to the Regulations to the Customers who have concluded a Customer Account Maintenance electronic service agreement, by e-mail. If the Customer does not accept the amended Regulations, the Customer may terminate the Customer Account Maintenance electronic service agreement within fourteen days from the receipt of the e-mail, with immediate effect.
4. These Regulations come into force on 8.04.2026

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