Therms and conditions
Delivery charges for orders from the Online Shop?
The delivery charges are always estimated in your shopping cart. Depends on dimension of the ordered equipment and weigh and in most cases is counted automatically.
It also depends of the type of shipment you choose. For ex. Standard or Express.
How long will delivery take?
Normally for Standard packages it takes 3-4 working days in whole Europe and 2-3 days for Express delivery.
What exactly happens after ordering?
You will receive confirmation of your order. The goods will be send ass soon as possible considering the delivery time of every product shown on product page.
Where can I view my sales receipt?
You will receive full receipt or VAT invoice with the order. In some other cases you can ask for electronic receipt or invoice.
Do you charge VAT tax?
For companies in European Union with active EU VAT ID number the VAT tax will be 0%. The VAT will be estimated in your shopping cart automatically after entering you VAT ID no. in the dedicated field (the systems is connected with VEIS and will check your VAT ID automatically).
For non EU clients the we can refund VAT in some special cases (like Schengen zone) of for medical institutions. For more info with special order please contact us directly by phone or e-email.
For standard buyer the VAT tax is 23%.
Will I receive the same product that I see in the picture?
Depends on the product. Equipment like printers, and material are the same as shown on photos. Accessories and safety goods can be different as shown on photos but with same functionality as written in the description.
What are the payment methods?
For payment you can use PayPal, Visa or Mastercard payment or standard money transfer. The available options will we visible in your shopping cart.
Can I be reimbursed through the original payment method?
Please inform us by email about any accidental or wrong payments. PayPal money return is generally the same day. Standard money transfer or Visa/Mastercard payment are few working days depends on bank.
Can the country receiving the shipment be different than the country of purchase?
Yes. Please write the delivery address in you shopping chart.
Will you restock items indicated as “out of stock?”
In case of items indicated as „out of stock” or „ask for price” please send a quote by e-mali to get the fastest feedback about the availability of selected product.
ORDERS AND RETURNS
What about damages in transport?
The packages have always insurance. When you experience damages on delivery, please inform the carrier and instantly send us e-mail with photos showing the damages and with quick problem description.
The complaint will we made and in few days the carrier will come to fill the complaint form.
The damaged equipment must be send back if the damages exclude the item from use.
How long do I have to return an order?
Standard time to for returns is 14 days. You will receive your money return right after we examine the equipment.
The returned goods must maintained not used and packed in original box.
How can I return an item?
The customer always takes care of the returns. The cost, transport and other (like insurance for transport) will be covered by the customer.