Delivery cost start from 10 euro and can be higher due the size of the package, weight of the order or the distance to travel.
Standard shipment takes 4-5 days to almost any country in Europe. Express is 2-3 days, but dedicated (like a pallet) can take even up 7 days or more.
You will get confirmation from our shop every time the status of the order changes:
-on hold: Means it is not processed yet
-pendig payment: Means that we have got your order and waiting for payment to be made
-cancelled: Can be cancelled for some reason by user request or payment pending more than 7 days
-completed: Order is shipped
Yes. For standard and personal users the invoice is +23% vat tax. For a company in EU VIES system the invoice and payment will be 0% vat tax. Please remember to input your VAT ID number in the shopping cart (without the country prefix).
Confirming your order is not the final payment. Please choose a way to pay your order like VISA, PayPal, or direct money transfer. Than you will be redirected to payment site. In case of Bank transfer you will get all details in your order confirmation send by email.
100% of packages are insured, so don’t worry. Please write a complain to firstname.lastname@example.org. Make some photos of the problem and remember to save the original box and/or pallet.
Yes. Please do that through our system or contact us directly by phone or email.
Yes. Will be send on a special request. Send us an email or write a short description in other notes in the shopping cart..